If you have an issue with your order, contact support@homage2be.org directly within 30 days of product delivery and provide a detailed description of your issue, accompanied by relevant photo or video evidence that support your case. After investigation, we will determine if you are eligible to receive a replacement at no cost to you. Some issues do not qualify for replacement, they are outlined below.
And here are the kinds of Return/Replacement reasons as follows for reference.
Reason | Agree or Disagree |
Quality Issue | Agree |
Colors Issue | Agree |
Print Issue | Agree |
Wrong sizes shipped | Agree |
Delay production over 10 days | Agree |
TN stops updating in China over 20 days | Agree |
Missing Items | Agree |
Delivery to wrong address | Agree |
Shipping over 65 days by EMS | Agree |
Shipping over 30 days by EXPRESS | Agree |
Copyright Products | Agree |
Artworks issue from customer | Disagree |
Delivered but not received | Disagree |
Wrong sizes choice by customer | Disagree |
Clearance delayed | Disagree |
